Delivery and Shipping Policy – Chilly & Jelly
At Chilly & Jelly, we are committed to delivering your personalized products quickly, safely, and efficiently. Please review our shipping and delivery policy carefully before placing your order.
Shipping Timeframe
- Orders will be delivered within 1 to 7 business days, depending on your location and product specifications.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Charges
- Shipping costs are calculated based on your delivery location and product weight.
- Applicable shipping charges will be clearly displayed during the checkout process before confirming your order.
Order Processing
- Once your order is confirmed and payment is successfully received, we begin processing your order immediately.
- Our team completes the customization and performs quality checks before dispatching the product.
Tracking Your Order
- Once dispatched, your order’s tracking number will be shared via email or SMS, allowing you to track your shipment easily.
Delivery Address Accuracy
- Please ensure your delivery address is complete and accurate while placing the order.
- Chilly & Jelly will not be responsible for any delays or non-delivery caused by incorrect or incomplete address details provided by the customer.
Delivery Delays
While we always strive to deliver on time, certain situations may cause delays, such as:
- Courier service delays
- Natural events (weather disruptions, strikes, etc.)
- Deliveries to remote or restricted locations
We will keep you informed in case of any such delay.
Unsuccessful Delivery Attempts
- If the delivery is unsuccessful due to the recipient’s unavailability or an incorrect address, additional charges may apply for re-delivery.
- Our team will contact you promptly to coordinate re-shipping if necessary.
Need Help?
If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us:
📧 info@chillyandjelly.in
📞 +91 99404 79275
Thank you for shopping with Chilly & Jelly — we’re here to make every personalized gift special and memorable!