Cancellation and Refund Policy – Chilly & Jelly

At Chilly & Jelly, we are committed to delivering high-quality, personalized gift products that bring joy to your special moments. As our offerings are custom-made, please review our cancellation and refund policies carefully:

Order Cancellation

  • Before Production Begins:
    Orders can be canceled within 2 hours of placement. After this window, our customization process will begin, and cancellation will no longer be possible.

  • How to Cancel an Order:
    To cancel your order within the eligible time frame, please contact our customer support team immediately at info@chillyandjelly.in or call us at  
    +91 99404 79275    , mentioning your Order ID.

Refund Policy

  • Replacements Only:
    If you receive a product with a manufacturing defect or if it is damaged during transit, we will offer a free replacement of the same product.

Replacement Conditions

Replacements are applicable only under the following conditions:

  • Product has manufacturing defects
  • Product is damaged during shipping

To initiate a replacement request, please notify us within 7 days of receiving your product and provide appropriate evidence (clear photos or videos showing the issue).

Non-Eligible Scenarios for Refund/Replacement

We are unable to offer replacements or refunds in the following cases:

  • Incorrect customization details provided by the customer (e.g., spelling errors, wrong image uploads, text content errors)
  • Dissatisfaction with design, color, or size due to incorrect option selection during the order

How to Request a Replacement

  1. Email us at: info@chillyandjelly.in
  2. Mention your Order ID and a brief description of the issue
  3. Attach photo/video evidence of the defect or damage
  4. Our team will review your request and initiate the replacement process if eligible
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